+10% Revenue, 15% Faster Deliveries: Inside Taxydema's Transformation with Deliverd

This transformation was made possible by strategically upgrading its technology stack with Deliverd, the all-in-one platform that simplifies courier operations from pickup to last-mile delivery.

With tools such as a web app for order management, a mobile app for drivers, and a robust API for seamless integration, Deliverd helped Taxydema automate key workflows, enhance delivery accuracy, and improve service efficiency.

The Challenge 

In 2023, Greece’s door-to-door courier market reached a total value of €607 million, with over 134 million items shipped annually. As competition intensifies and customer expectations rise, speed of implementation, operational agility, and technological resilience have become critical to maintaining a competitive edge.

Taxydema needed a more agile delivery management system, one that could automate internal workflows, adapt rapidly to customer demands, and provide complete control across the entire delivery cycle. Crucially, they required a solution that could be implemented immediately and guarantee uninterrupted operations.

What Deliverd Delivered 

Deliverd was deployed without delay and enabled a seamless transformation with zero downtime. The rollout focused on three priorities: fast implementation, seamless system integration, and custom workflows tailored to real operational needs. Key actions included: 

• Development of a custom middleware layer for a smooth migration
• Instant connection of ERP systems and online platforms
• Automation of mission-critical internal and last-mile processes
• Ongoing technical support and feature enhancements 

"Deliverd didn't just replace our tools, it helped us work faster, respond better, and scale without friction. The whole process was low-risk and high-impact."  — Panagiotis Chytas, General Manager - Taxydema 

What Changed in Practice

Deliverd brought measurable value to Taxydema's daily operations:

✔️ +10% revenue per customer 
✔️ 15% faster deliveries 
✔️ 0 downtime during rollout  

Automated workflows 

• Out-of-home deliveries 
• COD invoice reconciliation 
• Customer Payments via RF code 
• Order creation & management from web portal 
• Cash on Delivery collection and submission to customers 
• Soft POS payments 

Optimised Internal Flows 

• Pickup orders via REST API 
• Real-time tracking updates 
• Customer revenue and credit position tracking  
• Automated notifications to customers and consignees 

"By adopting Deliverd, Taxydema turned a tech limitation into a competitive advantage. We're proud to have made their operations faster, leaner, and ready to grow, all with the goal of delivering a superior customer experience."
— Ioannis Maniadakis, Chief Business Officer (CBO) - New Ventures Micrologistics

Are you curious about what Deliverd could do for your business? 

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